Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a 123ji Casino account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, and gender
• Contact Information: Residential address, email address, and mobile phone number
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details, GCash/PayMaya account information, payment card details, and transaction history
• Identification Documents: Government-issued ID (Philippine passport, driver's license, UMID, postal ID), proof of address, and selfie verification photos
• Communication Data: Records of customer support interactions, chat messages, emails, and correspondence with 123ji staff

1.2 Information Automatically Collected

When you use the 123ji Casino platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and feature usage statistics
• Location Data: Approximate geographic location derived from IP address to verify compliance with jurisdictional restrictions
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to maintain login sessions, remember preferences, and analyze platform performance

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, and credit reference bureaus to verify your identity, process transactions, and prevent fraudulent activity.

2. How We Use Your Information

123ji Casino uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Provision

• Create, maintain, and manage your 123ji Casino account
• Process deposits, withdrawals, and financial transactions
• Verify your identity and age to comply with legal requirements
• Provide customer support and respond to inquiries
• Manage responsible gaming tools including deposit limits, self-exclusion, and reality checks

2.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and Philippine gambling regulations
• Fulfill anti-money laundering (AML) and know-your-customer (KYC) obligations
• Detect, prevent, and investigate fraud, cheating, and other prohibited activities
• Respond to legal requests from law enforcement and regulatory authorities
• Maintain records required by Philippine law

2.3 Platform Improvement and Personalization

• Analyze user behavior to improve platform functionality and user experience
• Personalize game recommendations and promotional offers based on your preferences
• Conduct research and statistical analysis to develop new features
• Optimize platform performance, security, and reliability

2.4 Marketing and Communications

• Send promotional offers, bonus notifications, and marketing communications via email and SMS (with your consent)
• Inform you about new games, features, and platform updates
• Conduct surveys and request feedback to improve our services

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails.

3. How We Share Your Information

123ji Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification providers, customer support platforms, cloud hosting services, and analytics providers. These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

3.2 Legal and Regulatory Authorities

We may disclose your information to PAGCOR, Philippine law enforcement agencies, courts, government authorities, and regulatory bodies when required by law, legal process, or to protect the rights, property, or safety of 123ji Casino, our users, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

4. Data Security Measures

123ji Casino implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same security standard used by Philippine banks
• Secure Data Storage: Personal information is stored in secure, access-controlled data centers with redundant backups and disaster recovery procedures
• Access Controls: Strict internal access controls ensure that only authorized personnel can access personal data on a need-to-know basis
• Multi-Factor Authentication: Optional two-factor authentication (2FA) adds an extra layer of security to your account
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments
• Employee Training: All 123ji staff receive comprehensive data protection and security training

While we employ industry-leading security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

5. Data Retention

123ji Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account
• Closed Accounts: After account closure, we retain certain information for five (5) years to comply with PAGCOR regulatory requirements and Philippine tax laws
• Transaction Records: Financial transaction records are retained for seven (7) years in accordance with anti-money laundering regulations
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to prevent future contact

After the applicable retention period expires, personal information is securely deleted or anonymized in accordance with our data retention schedule and Philippine data protection requirements.

6. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings, or contact customer support for assistance with other data corrections.

6.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal retention requirements. Please note that we may be required to retain certain information for regulatory compliance, fraud prevention, or legal obligations even after you request deletion.

6.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes or based on legitimate interests. You can opt out of marketing communications at any time through your account settings.

6.5 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider where technically feasible.

6.6 Right to Lodge a Complaint

If you believe 123ji Casino has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact our Data Privacy Officer at: [email protected]

7. Cookies and Tracking Technologies

123ji Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze platform usage.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Maintain login sessions, enable core platform functionality	Session
Performance Cookies	Analyze platform usage, identify technical issues	1 year
Functionality Cookies	Remember language preferences, display settings	1 year
Marketing Cookies	Deliver personalized promotions, track campaign effectiveness	90 days

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although this may impact your ability to use certain features of the 123ji platform. Essential cookies cannot be disabled as they are required for the platform to function properly.

8. Third-Party Links and Services

The 123ji Casino platform may contain links to third-party websites, services, or content. This Privacy Policy applies only to information collected by 123ji Casino. We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

123ji Casino services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

10. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. In certain circumstances, we may transfer information to trusted service providers located outside the Philippines. When we do so, we ensure that appropriate safeguards are in place, including contractual obligations requiring equivalent data protection standards, to protect your information in accordance with Philippine data privacy laws.

11. Changes to This Privacy Policy

123ji Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. We will notify you of material changes by posting a prominent notice on the 123ji website or sending an email to your registered email address. Your continued use of 123ji Casino services following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Privacy Officer:

• Email: [email protected]
• Subject Line: Data Privacy Inquiry
• Response Time: Within 48 hours for privacy-related inquiries

For general customer support inquiries unrelated to privacy, please use our live chat feature available 24/7 on the 123ji website.

13. Data Privacy Officer

123ji Casino has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and handling data protection inquiries. Our DPO can be reached at the contact information provided above and is available to assist with all privacy-related matters, including requests to exercise your data privacy rights.